Travelers Aid Newark Airport

Mission: To aid people in transit who are in distress, through our direct services and through services provided by our member organizations.

Travelers Aid is a volunteer based program that seeks to assist airport passengers and provide knowledge and experience to enhance their traveling experience. Volunteers provide information and assistance with airport related questions, transportation options, attractions in the area and many more questions. The program is also able to make referrals to outside agencies and connect people with systems.

Travelers Aid at Newark Liberty International Airport (EWR) assists passengers who experience problems such as missed airline connections, flight delays, and lost luggage.  Our information desks are staffed by a core group of dedicated volunteers who can guide travelers with answers to any question about the airport or the Newark-New York metro area. The Travelers Aid professional staff manages the volunteer program and offers social service support to individuals and families stranded or encountering challenges while at the airport.